AI in Customer Service
Hands-on bootcamp | 3 hours
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Prompt: /imagine two people communicating effectively, in a hyper-realistic style, creating a sense of helpfulness and connection
Use AI to enhance the customer experience and take service to the next level
AI in Customer Service
Hands-on bootcamp | 3 hours
Use AI to enhance the customer experience and take service to the next level
Joana Wang
AI Subject Matter Expert
In this action-packed, hands-on 3 hour programme, our experienced AI customer service expert will empower your customer service team to unlock the potential of AI as a collaborative force.
We’ll help you strike the perfect balance between AI-driven efficiency and the irreplaceable human touch in customer service
This programme is for you if:
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Your team is interested or experimenting with AI, but has no strategy in place
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You need something which balances the human touch element of customer service
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You need something to boost your team’s confidence to work with AI
What you’ll learn
In this session, we will:
How to leverage AI to automate repetitive tasks to allow your customer service team to focus on the more important things
Perform a gap analysis on the team to identify opportunities for efficiency
Explore how AI can improve efficiency or analyse data more effectively, but where human touch in customer service is still paramount
Apply the SIMPLE framework to a specific finance function or task to provide a structured approach to innovating with AI
Discuss policies, procedures and potential risks with using AI in marketing, and how to mitigate them
Duration
3 hours
Delivery
Virtual
Participants
Up to 15
Programme breakdown
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We’ll begin the session with introductions and set clear expectations for how participants will learn to apply AI to enhance various aspects of their customer service work.
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A comprehensive introduction to the AI landscape, emphasizing its potential to transform Customer Service processes, from automated support to predictive issue resolution.
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Engage your team in a gap analysis to understand their current customer service strategies, identify potential areas of enhancement, and explore how the SIMPLE framework can guide them towards a more responsive and efficient customer support system.
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We’ll guide you and your team in selecting a specific customer service challenge, and then map out the data available to them, such as customer feedback, interaction histories, or common support queries.
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Learn how to craft a hypothesis related to your selected customer service challenge and establish clear metrics that will gauge the success of AI implementation in addressing that challenge.
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Learn how to start using AI tools tailored for customer service, enabling them to automate responses, analyze customer sentiment, and predict potential issues. You will then evaluate the effectiveness of these tools based on their previously defined metrics.
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Engage in a group discussion reflecting on your learnings and draft an action plan. This plan will outline steps to integrate AI into your customer service operations, aiming for enhanced customer satisfaction, quicker response times, and more proactive issue management.
Why Edifai
Built by a team of experienced experts, our cutting edge programmes will give your team the tools and knowledge they need to start immediately benefiting from AI
Tailored to you and your business
Our solutions are specifically customised to you, your needs and your organisation
Practical, useful learning
Our cohort based learning makes it simple for participants to connect with experts, develop a shared understanding, hold each other accountable and build a powerful sense of community
Thrive together as a team
“Our workload is incredibly high, but with the tools in this programme we used AI to automate the more repetitive administrative tasks. That lets us focus on the customer interactions that require a human touch and our level of customer service has been completely transformed”
Meet the experts
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Joana Wang
Subject Matter Expert
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Joana is a data expert with keen insight into how AI can be used to drive insights and improve decision-making -
Was Rahman
Subject Matter Expert
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Was Rahman is a researcher and consultant with a focus on ethical AI and governance in the world of business -
Martin Talks
Subject Matter Expert
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Martin is a highly experienced professional who helps organisations innovate, change and transform
The Coteam connection
Edifai is a part of the Coteam group, and uses their tried and tested methodology for creating fun, engaging and extremely impactful learning.
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